Privacy Policy

Privacy Statement and Your Privacy Rights

Effective Date: May 19, 2022

This Privacy Statement (“Privacy Statement” or “Agreement”) is made by and between Xzilon, Inc. and you, and explains what information we collect about you, what we do with it, and how you can control your information. The Privacy Statement sets forth the terms and conditions that apply to your access and use of the Internet websites owned by Xzilon, Inc. (the “Websites”). 

This Privacy Statement constitutes a binding agreement between you, as a user of our Websites, and us, as the owner of the Websites. BY USING our websites, OR ACCESSING OR REGISTERING ON OUR WEBSITES, YOU ARE CONSENTING TO THE TERMS OF THIS PRIVACY STATEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY STATEMENT, PLEASE DO NOT USE, ACCESS, OR REGISTER ON OUR WEBSITES.  

What We Collect

We collect information from you and your devices. We also receive information about you from third parties. We collect two types of information about you: “Personal Information” and “Non-Personal Information.”  

“Personal Information” is data that can be used to uniquely identify or contact you. “Non-Personal Information” includes technical data that, alone, cannot be used to identify you and includes information about how you access and use our Websites. Please note that over time, non-personal information may become personal information due to regulatory developments, technological advancements, or the co-mingling of personal and non-personal information. Specifically, we collect the following information in the following ways:

  • Registering with our Websites: We may collect personal information (which may include first and last name, home or other physical address, e-mail address, telephone number, driver’s license number and account number(s) at a bank or financial institution) about you or others when you voluntarily submit it to us, for example, as part of a claim or when you join a mailing list.

  • Requests for information: If you submit feedback, questions or requests for information about our products and services, we may request your name, mailing address, telephone number and email address in order to respond to your inquiries.

  • Website browsing information: When you visit any website, including our Websites, your browser may automatically send certain information such as browser type, browser language preference, operating system, internet service provider, IP address, device identification number, geo-location data, and online browsing data (like date and time of access to our website, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as “clickstream data”).

  • Tracking information: When you visit our Websites, automated collection tools such as “cookies” and “web beacons” may gather Non-Personal Information about your visit and your computer.

  • A cookie is a small text file stored on your computer that lets us know whether you’ve visited the website before as well as your navigation experience during your visit. Cookies may be used to facilitate your access to our Websites, enhance and personalize your online experience, and recognize your computer or your device.

We may tie non-personal information with personal information in order to provide you with customized recommendations, to help authenticate you or other data or information that you may provide, to prevent fraud and to ensure that our Websites meet your needs. When we tie non-personal information with personal information, it is considered “personal information” for the purposes of this Privacy Statement.

Why We Collect Information About You

We collect information about you primarily to provide services through the Websites, but also for other purposes that include but are not limited to:

  • Administrative purposes, such as to assist you with registration on our Websites and contact list or to respond to inquiries from you or notify you about information we believe may be useful to you.

  • Administer offers, promotions and surveys.

  • Communicate with you about industry-related issues.

  • Operate, evaluate, and improve our business (including developing new products, managing communications, determining the effectiveness of our sales, marketing and advertising, performing accounting, auditing, billing, reconciliation and collection activities, claims activities and analyzing and enhancing our products and branded websites).

  • Perform data analyses and other processing (including market and consumer research, trend analysis, and financial analysis).

  • Protect against, and identify, fraud and other criminal activity or to exercise our rights or defend legal claims.

  • Comply with applicable legal or regulatory obligations, including but not limited to, use in connection with legal claims, compliance, and regulatory or investigative purposes.

  • For other legitimate business purposes.

With Whom Do We Share Information About You?

  • Our Affiliates. We may share your information with Xzilon, Inc.’s affiliates, including Caring Brands International LLC.

  • Partners & Other Third Parties. We may share your personal information with partner organizations and others with whom we work to provide our products and services. For example, if Xzilon, Inc. partners with a third-party for a joint service, we may share your information with that third party.

  • Others Working for Us. We may share your information with third parties that perform services on our behalf, including running and analyzing our Websites or sending communications for us.

  • Other Third Parties, as Required by Law. We may share your information with other third parties, such as law enforcement or other government entities: (1) if we believe there has been a violation of our website policies; (2) if we believe that someone may be causing injury to our rights or property, other users, or anyone else; (3) to respond to judicial process or to provide information to law enforcement; or (4) as required by law.

  • Corporate Restructure. We may transfer information about you in the event of a liquidation, reorganization, merger, acquisition, consolidation, change of control, asset or stock acquisition/disposition or other corporate combination. Should such an event occur, we will use reasonable efforts to ensure the transferee uses your information in a manner consistent with this Privacy Statement.

We do not disclose personal information to third parties for their own direct marketing purposes.

How you can control your information

Opting-Out. You may opt out of receiving promotional communications at any time by following the opt-out instructions included in the communications you receive. Your option not to receive promotional and marketing material will not preclude us from corresponding with you regarding your existing or past business relationships with us (e.g., use of our services or responses to requests for information to us either through use of our Websites or other means), and will not preclude us from accessing and viewing your information in the course of maintaining and improving our Websites and our services.

Your Browser Settings.  Your browser may give you the ability to control cookies or other tracking tools. The Help portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie and how to delete existing cookies.  Note that if you choose to disable cookies, it is possible that some of our Websites’ features may not function properly.

Do Not Track Requests.  Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

How We Protect Your Information

We do not sell, lease, or rent information about you to non-affiliated third parties or entities for their marketing purposes.  

We recognize the importance of maintaining the security of your information. We have implemented technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, use, and modification. Unfortunately, guaranteed security does not exist on the Internet or offline. We therefore cannot guarantee that your information will be free from unauthorized access by third parties. By using our Websites or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Websites. You understand and agree that we may post a notice on our Websites if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing via traditional postal mail.

Third-Party Websites

This Privacy Statement applies solely to information collected on our Websites. Our Websites may contain links to other Websites. We are not responsible for the privacy practices or the content of these other Websites.

International Data Transfers

If you choose to provide us with information, we may transfer that information to our affiliates or to other third parties, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. If you are visiting from the European Union (“EU”) or other regions with laws governing data collection and use that may differ from US law, please note that you are transferring your personal information to the US and other jurisdictions which may not have the same data protection laws as the EU. You acknowledge you understand that by providing your personal information: (i) your personal information will be used for the uses identified above in accordance with this Privacy Statement; and (ii) your personal information may be transferred to the United States and other jurisdictions as indicated above, in accordance with applicable law. 

Choice

We do not have a process for you to review and request changes to your nonpublic personal information that is collected through our Websites.

How You Can Access or Correct Your Information

We do not have a process for you to view, update, or correct your information.

Personal Information We May Receive from Third-Party Social Networking Websites

If you choose to access or use third-party social networking services (such as Facebook, Twitter, or Yelp), we may receive personal information about you that you have already made available to those services, including information about your contacts on those services. Xzilon, Inc. will not sell such information or use the information in a manner that is inconsistent with this Privacy Statement. Your decision to use a social networking site to interact with us will always be voluntary.

User-generated Content and Public Profile Features

Xzilon, Inc.’s Websites may contain interactive areas where users might submit comments or other content (including information about the user that might be displayed in the user’s public profile within an online community) that may be posted on the Websites or otherwise published. Users who do this should be aware that when they voluntarily disclose Personally Identifiable Information (e.g., name, e-mail address, etc.) in content submitted for posting or publication, the information can be read and used by others. This may result in unsolicited messages from other posters or parties. We make no representations and undertake no obligations as to the security or use of information you voluntarily include when submitting content.

Former Customers’ Information

If you have an inactive or closed account(s) with us, we will continue to adhere to the practices described in this notice.

Children’s Privacy

Our Websites are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13.

California Privacy Rights

Pursuant to California Civil Code Section 1798.83, Xzilon, Inc. confirms that it does not disclose any person’s Personally Identifiable Information to third parties for their own direct marketing purposes.

California “Do Not Track” Disclosures

We do not track your on-line activity across other websites, nor do we knowingly permit any third-parties to conduct online tracking of you while you are visiting our Websites.  Our Websites do use web analytics services, which use cookies to analyze use patterns and may collect information about your use of the Websites, including your IP address.

Application of United States Laws

Our Websites are based on computers located in the United States, however, your Personally Identifiable Information may be stored both inside and outside of the United States.  While data protection and privacy regulations may differ in different parts of the world, as explained above, we maintain safeguards that comply with state and federal regulations to guard your nonpublic personal information.

Changes to This Privacy Statement

This Privacy Statement may be updated periodically and will be posted on our Websites, indicating when it was last updated. If there are material changes to our Privacy Statement, we will post a prominent notice on our Websites and/or provide other notice as required by law. Use of our Websites following such changes constitutes your acceptance of the revised Privacy Statement then in effect.

Contact Us

If you have any questions about our privacy practices or this Privacy Statement, please contact us at:

Xzilon, Inc.
P.O. Box 7259
Bend, OR 97708
or email us at info@xziloninc.com.

State Specific Privacy Policies

California

You take online privacy seriously and so does Xzilon.  Our aim with this privacy policy is to help you make informed choices about your personal information. This privacy policy explains what personal information we collect about you, what we do with it, and how you can control it in connection with our websites or other online services. This privacy policy also applies to the personal information we collect through hardcopy means.

1. Who We Are And How To Contact Us.

Xzilon is one of the premier providers of appearance products in the automotive industry.  In this role, Xzilon may collect and control your personal information. Personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. This privacy policy describes how we deal with your personal information. 

If you have questions about this privacy policy or wish to exercise any of the rights mentioned in it, please contact us using the contact details at the bottom of this privacy policy. 

2. Categories Of Personal Information We Collect, Where We Collect It From, Why We Collect It, And Who We Share It With. 

To help you understand our privacy practices, the following table shows, for the past twelve (12) months: which categories of personal information we have collected, the categories of sources from which we collected personal information, our business or commercial purposes for collecting the information, and the categories of third parties with whom we have shared personal information:

 

Category of Personal Information

Identifiers such as your title, full name, address, contact details, including your email address, home and mobile telephone numbers, correspondence address (where different from your home address); and address history (only for current contract holders).  We may also collect information relating to your use of our service.

Sources

This information is collected from the car dealer from whom you purchased our product contract(s) or contract(s) we administer. 

We also collect personal information from you directly through discussions and taking notes during the claims process, on our forms, or in your correspondence with us.

Purposes

This information is collected for the purpose of performing our contracts or administering others’ contracts with you and to enable us to comply with legal obligations. 

The information is used to determine your eligibility for our products or services; to communicate with you about your products or services; to evidence your ownership of a vehicle or product; to verify that your instructions are genuine and to process them accordingly; where applicable, to allow you to exercise rights in relation to your products or services (such as filing claims); to recover any amount owed to us or a third party whose services are linked to the service we provide to you; and to investigate and deal with complaints or disputes.

We also use your personal information for our internal and marketing purposes including recording incoming and outgoing calls for training, monitoring, and security purposes, as well as to keep an accurate record of any instructions received from you; administering and managing your contract(s), product(s) and service(s) relating to that, including, where necessary, updating your records and taking steps to update your contact address so we can contact you; to adhere to guidance and best practice under the regimes of governmental and regulatory bodies such as such as state departments of insurance, tax authorities, and regulators; for management and audit of our business operations including accounting. 

We may also use your personal information to determine the target market for our existing and future products (e.g. determining whether a product is meeting the needs of customers generally); and for marketing communications (where it is lawful for us to do so).  

In addition to the above, we collect the following information from you when required: where you have an online account with us, such information that is used to secure your online account, the answers to security verification questions, your username and password; if your vehicle requires an inspection, we may collect your vehicle’s physical image during the inspection; and where you have tax reporting duties, we collect information to allow us to carry out this reporting.

Lastly, we may use your personal information as part of our efforts to comply with the laws and regulations governing our industry.  In such cases, your information may be used to verify your identity and to carry out regulatory checks (such as cancellation refund audits); to ensure our services provided to you are legal and/or appropriate; recording incoming and outgoing calls for regulatory purposes; to carry out monitoring of purchases and cancellations for continued compliance with our regulatory obligations and to keep records of the transactions we’ve undertaken; and for establishment, defense and enforcement of our legal rights.

There may be other instances where we use consent to process your personal information. If we do, we will provide you with further information about the purposes of the processing at the time we ask for your consent.

Third Parties Shared With

We may share your personal information with third parties. There are times when we are mandated by law to disclose your personal information to third parties (such as tax authorities).

Additionally, we contract service providers to help us run our business and where we do so, we will also disclose your personal information to those service providers. 

We may also share your information with our professional advisors, such as lawyers, accountants, actuaries, and with regulators and authorities in connection with their duties (such as insurance fraud prevention), and/or in connection with our compliance with legal and/or regulatory obligations.

Category of Personal Information

Categories of personal information described in Cal. Civ. Code § 1798.80(e) such as name, signature, social security number, address, telephone number, driver’s license number, insurance policy number, revolving credit account number.

Sources

This information may be collected from you, your car insurance company, or your lender.

Purposes

We often need this information in order to provide services to you.

Third Parties Shared With

This information is not shared.

Category of Personal Information

Characteristics of protected classifications under California or federal law.

Sources

We do not collect this type of information.

Purposes

We do not collect this type of information.

Third Parties Shared With

We do not collect this type of information.

Category of Personal Information

Commercial information such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Sources

We do not collect this type of information.

Purposes

We do not collect this type of information.

Third Parties Shared With

We do not collect this type of information.

Category of Personal Information

Biometric information.

Sources

We do not collect this type of information.

Purposes

We do not collect this type of information.

Third Parties Shared With

We do not collect this type of information.

Category of Personal Information

Internet or other electronic network activity information such as information regarding a consumer’s interaction with an Internet Web site.

Sources

This information is collected when you use our site(s).

Purposes

We may use this information to determine the target market for our existing and future products (e.g. determining whether a product is meeting the needs of customers generally); and for marketing communications (where it is lawful for us to do so).  

Additionally, if you visit our website(s), we may collect your IP address and/or use cookies to gather further information about your use of our site.

Third Parties Shared With

This information is not shared.

Category of Personal Information

Geolocation data.

Sources

We do not collect this type of information.

Purposes

We do not collect this type of information.

Third Parties Shared With

We do not collect this type of information.

Category of Personal Information

Audio, electronic, visual, thermal, olfactory, or similar information.

Sources

We do not collect this type of information.

Purposes

We do not collect this type of information.

Third Parties Shared With

We do not collect this type of information.

Category of Personal Information

Professional or employment-related information.

Sources

We do not collect this type of information.

Purposes

We do not collect this type of information.

Third Parties Shared With

We do not collect this type of information.

Category of Personal Information

Non-public education information.

Sources

We do not collect this type of information.

Purposes

We do not collect this type of information.

Third Parties Shared With

We do not collect this type of information.

 

3. Sale of Personal Information.

We will never sell, rent or trade your personal information to an outside company.

4. Do Not Track.  

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. Instead, we collect, use, and share information as described in this Privacy Policy regardless of a “do not track” choice.

5. Changes to Personal Information. 

Please contact us using the information below if any of your personal information changes, so that we can update our records.

6. Retention of Personal Information. 

We will only retain your personal information for as long as necessary to meet the reason your personal information was collected, or as necessary to comply with or satisfy all legal obligations including our obligations to keep records and to protect our interests.

7. Your Rights Under California Law.

You have the right to ask us to send you the following information:

  • The categories of personal data we have collected about you.

  • The categories of sources from which we collected the personal data.

  • Our business or commercial purpose for collecting personal data.

  • The categories of third parties with whom we share personal data.

  • The specific pieces of person information the business has collected about you.

You have the right to ask us to delete the personal data we have collected from you.

You have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes.

8. Non-Discrimination.

If you are a California resident and you want to submit a request regarding your California rights, please contact us using the information provided at the bottom of this privacy policy. If you exercise your privacy rights under California law, we will not discriminate against you for exercising those rights by: 

  • Denying you goods or services.

  • Charging you different prices or rates for goods or services, including through the use of discounts or other benefits, or imposing penalties.

  • Providing you a different level or quality of goods or services.

  • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

If you choose to exercise your right to request access to your personal information or your right to have your personal information erased, we will need to take reasonable steps to verify your identity before acting on your request. In order to verify your identity, upon receiving your request, we will send you an Identity Verification Form to complete and have notarized. The form asks for the minimal information (your name, address, telephone number, email address and either your Vehicle Identification Number (VIN) or contract number) we need to verify who you are and locate your personal information in our system.  

You may choose to appoint an agent to make requests on your behalf.  In this circumstance, we will need to verify both your appointment of the agent and the agent’s identity when the request is submitted.  Please reach out to our customer service representatives at 1-800-553-6866 so that we may provide specific directions for how to appoint an agent to make requests on your behalf. 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

9. Data Anonymization and Use of Aggregated Information. 

Your personal information may be converted into statistical or aggregated data which cannot be used to re-identify you. It will then be used to produce statistical research and reports. This aggregated data will be shared and used in all the ways described in this privacy policy, and it may also be used in other ways not described here. However, as the information will be aggregated anonymous data, it will no longer constitute your personal information and can therefore be used more widely than if you could still be identified from it.

10. Future Changes to This Privacy Policy. 

We reserve the right to update this privacy policy at any time. When we do, we will post it on our websites and include the effective date of the update. 

11. How California Residents Can Submit Requests. 

  • If you are a California resident and you want to submit a request to us regarding your California rights, including requests to (i) access to your personal information, (ii) have your personal information erased, or (iii) exercise any of the rights listed in section 7 above, please email us at info@xziloninc.com.

  • You may also call us at 1-800-553-6866.

Effective Date: May 19, 2022.

Nevada

Supplement to the Privacy Policy

You take online privacy seriously and so does Xzilon.

Please rest assured knowing we do not sell your personal information to any outside companies.

You are entitled, nevertheless, under Nevada law to formally request that we not sell any of your personal information. Please email us at info@xziloninc.com and we will be happy to confirm this information to you personally.

Thank you.

Effective Date: May 19, 2022.